Refund policy

Last Updated: September 19, 2026

At ProToolGarageHub, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and receive a refund in accordance with the terms below.

1. Return Window

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return, you must contact us within 30 days after your order has been delivered.

Returns requested after the 30-day return period may not be accepted.

2. Return Conditions

To qualify for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals, and included parts.
  • Not show signs of misuse, installation, modification, or abnormal wear.
  • Include the original order information or proof of purchase.

For tools, tool storage cabinets, rolling tool carts, automotive tools, and other workshop equipment, products that have been used, installed, assembled, modified, or damaged after delivery may not qualify for a return unless the return is due to a product defect or an error on our part.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used or modified.
  • Products damaged through misuse, improper installation, or improper handling.
  • Products missing original parts, accessories, or packaging.
  • Clearance or final-sale products, when clearly identified as final sale at the time of purchase.
  • Products that cannot be resold due to their condition.

Certain products may have additional return restrictions stated on their individual product pages.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a product that is:

  • Damaged during shipping;
  • Defective;
  • Missing parts; or
  • Different from the product you ordered,

please contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photos or videos of the product and packaging. This information helps us review the issue and determine the appropriate solution.

Depending on the circumstances, we may provide a replacement, replacement parts, repair solution, or full refund.

5. How to Request a Return

To request a return, please contact us with:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos or other supporting information, when applicable

Customer Support Phone:
+1 (229) 499-8448

Website:
protoolgaragehub.com

Please do not send a product back before receiving return instructions from us. Unauthorized returns may not be accepted.

6. Return Shipping Costs

For a return due to change of mind, ordering the wrong product, or no longer wanting the product, the customer is generally responsible for the return shipping cost.

If the return is due to an incorrect item, defective product, or damage caused during shipping, we will review the case and may provide a return shipping solution at no additional cost to the customer.

Return shipping costs are generally non-refundable unless the return is caused by an error on our part or a qualifying product issue.

7. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear on your account after it has been processed. The actual time may vary depending on your bank, credit card company, or payment provider.

If you have not received your refund after the applicable processing period, please contact us.

8. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply if:

  • The product is returned with missing parts or accessories.
  • The product or packaging has been damaged after delivery.
  • The product shows signs of use beyond what is reasonably necessary to inspect it.
  • The product has been modified, assembled, installed, or otherwise altered.

The amount of any applicable deduction will depend on the condition of the returned product.

9. Exchanges

We may offer product exchanges when appropriate and subject to product availability.

If you received a defective, damaged, or incorrect product, please contact us before sending the item back so that we can determine the appropriate replacement or exchange procedure.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel the order, and the customer may need to follow the return procedure described in this policy.

11. Return Address

Return instructions and the applicable return address will be provided after your return request has been reviewed and approved.

Business Address:

AROCHO NEXORA SOFTWARE LLC
7101 Cedar Springs Blvd
Louisville, KY 40291
United States

Please do not automatically ship returns to the business address above unless we specifically instruct you to do so.

12. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact us:

ProToolGarageHub
AROCHO NEXORA SOFTWARE LLC
Phone: +1 (229) 499-8448
Website: protoolgaragehub.com
Address: 7101 Cedar Springs Blvd, Louisville, KY 40291, United States

We will review your request and provide instructions for the next steps.